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T Level Digital Support and Security: the chapters

Every lesson of the T Level Technical Qualification in Digital Support and Security, written in plain English. Read the first page of any lesson and have a go at its activities, free and with no account.

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Each has its own chapters and lessons, free to read the first page of and try, with no account.

Problem solvingCore, Paper 1 · 13 lessons
  1. SC 1.1: Computational thinking for support work40 minutes
  2. SC 1.1: Splitting a fault into parts45 minutes
  3. SC 1.1: Spotting patterns in tickets40 minutes
  4. SC 1.1: Keeping what matters in a problem45 minutes
  5. SC 1.1: Choosing the right thinking tool35 minutes
  6. SC 1.2: Writing a fix as clear steps45 minutes
  7. SC 1.2: Sequence, choice and repeat50 minutes
  8. SC 1.2: Follow it, find the fault, fix it50 minutes
  9. SC 1.3: Three ways to approach a support problem40 minutes
  10. SC 1.3: Finding why a fault keeps coming back55 minutes
  11. SC 1.3: Six steps to solve any problem40 minutes
  12. SC 1.3: Incidents, problems and how to handle them55 minutes
  13. SC 1.3: Matching the strategy to the problem40 minutes
Introduction to digital supportCore, Paper 1 · 40 lessons
  1. SC 2.1: Network settings on the console50 minutes
  2. SC 2.1: What a firewall does45 minutes
  3. SC 2.1: Firewall rule order50 minutes
  4. SC 2.1: Reading a routing table60 minutes
  5. SC 2.2: Four kinds of network cable45 minutes
  6. SC 2.2: Ethernet and the CAT cables60 minutes
  7. SC 2.3: Codecs: squeezing sound and video55 minutes
  8. SC 2.3: Speed, delay, jitter and loss60 minutes
  9. SC 2.3: Voice calls over a network50 minutes
  10. SC 2.4: Choose, set up and test a system60 minutes
  11. SC 2.4: Beeps, blinks and error numbers55 minutes
  12. SC 2.4: What hardware does a user need?55 minutes
  13. SC 2.4: Operating systems and software types55 minutes
  14. SC 2.4: Using manuals to find a fault45 minutes
  15. SC 2.5: Can you believe the result?50 minutes
  16. SC 2.5: Automating tests with macros and scripts55 minutes
  17. SC 2.5: Choosing test data55 minutes
  18. SC 2.5: Testing methods by what you check60 minutes
  19. SC 2.5: Testing methods by stage60 minutes
  20. SC 2.5: Writing a test plan55 minutes
  21. SC 2.5: Why test each part first45 minutes
  22. SC 2.6: Sorting and filtering a table60 minutes
  23. SC 2.6: Spreadsheet formulas and functions60 minutes
  24. SC 2.6: Tables of data and CSV files55 minutes
  25. SC 2.6: Validation checks on entered data60 minutes
  26. SC 2.7: Reading and drawing a data flow diagram60 minutes
  27. SC 2.7: Data flow diagrams and their symbols55 minutes
  28. SC 2.7: Information flow diagrams55 minutes
  29. SC 2.8: Writing a risk assessment60 minutes
  30. SC 2.8: Rating risk on a five by five matrix60 minutes
  31. SC 2.9: Gantt charts and Kanban boards55 minutes
  32. SC 2.9: Precedence tables, PERT and critical path60 minutes
  33. SC 2.9: Choosing a method and a diagram55 minutes
  34. SC 2.9: Waterfall and Agile projects55 minutes
  35. SC 2.10: Concept maps for support problems55 minutes
  36. SC 2.10: Design thinking for users55 minutes
  37. SC 2.10: Reflecting on an incident with Gibbs50 minutes
  38. SC 2.10: Learning from a problem with Kolb50 minutes
  39. SC 2.11: Where support knowledge comes from50 minutes
  40. SC 2.11: Can you trust this source?55 minutes
DataCore, Paper 1 · 28 lessons
  1. SC 3.1: From data to knowledge on a help desk40 minutes
  2. SC 3.1: The five sources of data40 minutes
  3. SC 3.1: Ethics and the value of data45 minutes
  4. SC 3.1: Five ways organisations use data45 minutes
  5. SC 3.2: Changing data into other forms40 minutes
  6. SC 3.3: Discrete, continuous and categorical45 minutes
  7. SC 3.3: Numbers, words and structure45 minutes
  8. SC 3.4: Common data types45 minutes
  9. SC 3.4: Structure, type and transformation45 minutes
  10. SC 3.5: ASCII, UTF-8 and choosing a format45 minutes
  11. SC 3.5: Four common file layouts45 minutes
  12. SC 3.6: Files and folders as storage40 minutes
  13. SC 3.6: Hierarchy-based storage40 minutes
  14. SC 3.6: Metadata gives data its context40 minutes
  15. SC 3.7: The six Vs of Big Data50 minutes
  16. SC 3.7: Six ways to keep data good50 minutes
  17. SC 3.7: Time, skills and cost of keeping data45 minutes
  18. SC 3.8: Choosing how to take in data45 minutes
  19. SC 3.8: Typing slips and how to stop them45 minutes
  20. SC 3.8: The seven jobs of a data system50 minutes
  21. SC 3.8: Tidying messy data in five steps50 minutes
  22. SC 3.9: Charts, tables and dashboards50 minutes
  23. SC 3.10: Three data models50 minutes
  24. SC 3.10: Drawing the three data models50 minutes
  25. SC 3.11: RBAC, rules and APIs50 minutes
  26. SC 3.11: Permissions: who may do what45 minutes
  27. SC 3.12: Mining, reporting and business intelligence50 minutes
  28. SC 3.12: Warehouses, lakes and marts45 minutes
Legislation and regulationCore, Paper 1 · 12 lessons
  1. SC 4.1: Keeping staff safe at work50 minutes
  2. SC 4.1: Screens, cables and safe habits50 minutes
  3. SC 4.1: Protecting data about people55 minutes
  4. SC 4.1: Crimes against computers50 minutes
  5. SC 4.1: Fair treatment under equality law50 minutes
  6. SC 4.1: Protecting designs and inventions45 minutes
  7. SC 4.1: Throwing away old equipment safely45 minutes
  8. SC 4.1: Cyber crime across borders40 minutes
  9. SC 4.1, 4.2: Weighing up laws and guidelines55 minutes
  10. SC 4.2: Codes of conduct at work45 minutes
  11. SC 4.2: Who sets the standards45 minutes
  12. SC 4.2: Acceptable use and speaking up50 minutes
Business context and emerging issuesCore, Paper 2 · 22 lessons
  1. SC 5.1: Kinds of organisation and who they sell to45 minutes
  2. SC 5.1: Who cares about a company system45 minutes
  3. SC 5.2: What digital systems do for a firm60 minutes
  4. SC 5.2: Is the system good enough for its users60 minutes
  5. SC 5.3: When relying on digital systems goes wrong60 minutes
  6. SC 5.4: What makes an organisation change60 minutes
  7. SC 5.4: How an organisation responds to change45 minutes
  8. SC 5.4: Planning a change to a system75 minutes
  9. SC 5.4: Testing and rolling out a change75 minutes
  10. SC 5.4: Recording a change and a way back60 minutes
  11. SC 5.4: Is a digital project worth doing60 minutes
  12. SC 5.5: Keeping the infrastructure running75 minutes
  13. SC 5.5: Installing network cable safely60 minutes
  14. SC 5.5: Working on a service desk60 minutes
  15. SC 5.5, 6.1: Routes in and keeping your skills fresh45 minutes
  16. SC 5.5: Talking and writing to the people you help75 minutes
  17. SC 6.1: How digital systems change work culture45 minutes
  18. SC 6.1: How digital systems change society60 minutes
  19. SC 6.1: Making digital systems fair for everyone60 minutes
  20. SC 6.2: Storage, quantum, IoT, AI and XR60 minutes
  21. SC 6.2: Open source, blockchain, drones and the planet60 minutes
  22. SC 6.2: Weighing up new technology60 minutes
Digital environmentsCore, Paper 2 · 38 lessons
  1. SC 7.1: Four kinds of computer40 minutes
  2. SC 7.1: Input devices, output devices and sensors40 minutes
  3. SC 7.1: Cores, clock speed and cache45 minutes
  4. SC 7.1: Memory and storage45 minutes
  5. SC 7.1: RAID, NAS and SAN50 minutes
  6. SC 7.1: The motherboard and its connections40 minutes
  7. SC 7.1: Graphics cards and keeping cool40 minutes
  8. SC 7.2: How an operating system shares the processor50 minutes
  9. SC 7.2: Network and mobile operating systems40 minutes
  10. SC 7.2: File tools: managing, compressing and defragmenting50 minutes
  11. SC 7.2: Installing, protecting and backing up45 minutes
  12. SC 7.2: Choosing the right application45 minutes
  13. SC 7.3: Why join computers together?40 minutes
  14. SC 7.3: PAN, LAN, MAN and WAN40 minutes
  15. SC 7.3: Copper, fibre and wireless links45 minutes
  16. SC 7.3: Star, mesh and tree layouts50 minutes
  17. SC 7.3: Client-server, thin client and peer-to-peer45 minutes
  18. SC 7.3: The parts of a network45 minutes
  19. SC 7.3: The OSI model: the top four layers50 minutes
  20. SC 7.3: The OSI model: the bottom three layers50 minutes
  21. SC 7.3: The TCP/IP model50 minutes
  22. SC 7.3: Packets and packet switching50 minutes
  23. SC 7.3: Lost packets and error checking45 minutes
  24. SC 7.3: Web and email protocols45 minutes
  25. SC 7.3: Routing and everyday service protocols50 minutes
  26. SC 7.3: Bandwidth, latency and lag50 minutes
  27. SC 7.4: Virtual machines, hosts and hypervisors45 minutes
  28. SC 7.4: Seven features of virtual environments50 minutes
  29. SC 7.4: Benefits and drawbacks of virtual environments50 minutes
  30. SC 7.5: Private cloud, public cloud and why use them50 minutes
  31. SC 7.5: IaaS, PaaS and SaaS: who looks after what55 minutes
  32. SC 7.5: Choosing IaaS, PaaS or SaaS50 minutes
  33. SC 7.6: What resilience gives a firm50 minutes
  34. SC 7.6: Updates, replacements and spare parts55 minutes
  35. SC 7.6: Hardening a device50 minutes
  36. SC 7.6: Backups and recovery steps50 minutes
  37. SC 7.6: Hot, warm and cold recovery sites45 minutes
  38. SC 7.6: Procedures, training and policies50 minutes
SecurityCore, Paper 2 · 19 lessons
  1. SC 8.1: Secrets an organisation keeps45 minutes
  2. SC 8.1: When privacy fails: the impact45 minutes
  3. SC 8.2: Malware, botnets and DoS60 minutes
  4. SC 8.2: Hackers and how they attack60 minutes
  5. SC 8.2: Tricking people: social engineering60 minutes
  6. SC 8.2: Redirected traffic and open Wi-Fi45 minutes
  7. SC 8.2: Weak processes and old kit45 minutes
  8. SC 8.2: People as a security threat45 minutes
  9. SC 8.2: Doors, desks and disasters45 minutes
  10. SC 8.2: What threats do to an organisation40 minutes
  11. SC 8.3: Settings, anti-malware and alarms50 minutes
  12. SC 8.3: Policies, vetting, training and MFA50 minutes
  13. SC 8.3: Hashing, symmetric and asymmetric keys55 minutes
  14. SC 8.3: Backup types, updates and air gaps55 minutes
  15. SC 8.3: API checks, VPNs and security testing55 minutes
  16. SC 8.3: Firewalls, zones and watching traffic55 minutes
  17. SC 8.4: The CIA triad and how it links45 minutes
  18. SC 8.4: Who are you, and prove it50 minutes
  19. SC 8.4: What you may do, and who did it50 minutes
Specialism controls and riskOccupational Specialism · 116 lessons
  1. CS 1.1: Why organisations govern security45 minutes
  2. CS 1.2: Six principles of IT governance for security50 minutes
  3. CS 1.3: Protecting hardware and operating systems55 minutes
  4. CS 1.3: Protecting networks: four methods50 minutes
  5. CS 1.3: Protecting software: sign-in, scanning and hardening55 minutes
  6. CS 1.3: Access controls, privileged access and the cloud55 minutes
  7. CS 1.4: Designing a safe network: context and hard targets55 minutes
  8. CS 1.4: Designing a safe network: disrupt, detect, limit55 minutes
  9. CS 1.5: Operating systems: types and ten functions55 minutes
  10. CS 1.5: What an investigator reads inside an OS55 minutes
  11. CS 1.6: Physical servers, virtual servers and containers50 minutes
  12. CS 1.7: IT service management: five core processes50 minutes
  13. CS 1.8: The ITIL service lifecycle45 minutes
  14. CS 1.9: Keeping data safe while it travels55 minutes
  15. CS 1.10: The ISMS and security frameworks50 minutes
  16. CS 1.10: Standards: ISO 27001, Cyber Essentials and PCI DSS50 minutes
  17. CS 1.11: Why a disaster recovery plan matters45 minutes
  18. CS 1.12: Building a disaster recovery plan55 minutes
  19. CS 1.12: Testing and improving a recovery plan55 minutes
  20. CS 1.13: Preventative controls: doors, barriers and cameras50 minutes
  21. CS 1.13: Preventative controls: technical and procedural55 minutes
  22. CS 1.14: Corrective controls: limit the damage50 minutes
  23. CS 1.15: Compensating controls: a safety net50 minutes
  24. CS 1.16: Choosing controls for a real risk55 minutes
  25. CS 1.17: Cryptography: encryption, hashing and signatures60 minutes
  26. CS 1.18: Digital certificates: purpose, features and types55 minutes
  27. CS 1.19: Tools that manage certificates50 minutes
  28. CS 1.20: How a digital certificate is made60 minutes
  29. CS 1.21: Laws on data, surveillance, rights and telecoms55 minutes
  30. CS 1.21: Laws on hacking, secrets, essential services and radio60 minutes
  31. CS 1.22: Two codes of ethics for cyber security work55 minutes
  32. CS 1.23: CIA and IAAA: the exact words55 minutes
  33. CS 1.23: Access models, layers, reliability and assurance55 minutes
  34. CS 1.24: Is this security request valid?55 minutes
  35. DI 1.1, 1.2, 1.3, 1.4, 1.5, 1.6; NC 1.1, 1.2, 1.3, 1.4, 1.5, 1.6; DS 1.1, 1.2, 1.3, 1.4, 1.5, 1.6: Six kinds of control40 minutes
  36. DI 1.1; NC 1.1; DS 1.1: Physical controls that stop harm40 minutes
  37. DI 1.1; NC 1.1; DS 1.1: Managed access and separate duties45 minutes
  38. DI 1.1; NC 1.1; DS 1.1: Technical controls that stop harm50 minutes
  39. DI 1.1; NC 1.1; DS 1.1: The five Cyber Essentials controls45 minutes
  40. DI 1.1; NC 1.1; DS 1.1: Four ways to decide who gets in50 minutes
  41. DI 1.1; NC 1.1; DS 1.1: Handling documents and data lawfully45 minutes
  42. DI 1.1; DS 1.1: Domain services and group policies55 minutes
  43. DI 1.1; DS 1.1: Setting up a certificate authority50 minutes
  44. DI 1.2; NC 1.2; DS 1.2: Detective controls45 minutes
  45. DI 1.3; NC 1.3; DS 1.3: Corrective controls45 minutes
  46. DI 1.4; NC 1.4; DS 1.4: Deterrent controls40 minutes
  47. DI 1.5; NC 1.5; DS 1.5: Directive controls40 minutes
  48. DI 1.6; NC 1.6; DS 1.6: Compensating controls40 minutes
  49. DI 1.7; NC 1.7; DS 1.7: Choosing and watching your controls50 minutes
  50. DI 1.8; NC 1.8; DS 1.8: What a recovery plan is for45 minutes
  51. DI 1.8; NC 1.8; DS 1.8: Keeping the business running50 minutes
  52. DI 1.9: Planning a recovery plan50 minutes
  53. DI 1.9: Approving, testing and improving the plan50 minutes
  54. DI 1.10; NC 1.9; DS 1.9: Six kinds of harm from threats45 minutes
  55. DI 1.11; NC 1.10; DS 1.10: Open doors into a network45 minutes
  56. DI 1.11; NC 1.10; DS 1.10: One part fails and everything stops45 minutes
  57. DI 1.12; NC 1.11; DS 1.11: How fast, and how much to recover45 minutes
  58. DI 1.12; NC 1.11; DS 1.11: Breakdowns and repair times45 minutes
  59. DI 1.12; NC 1.11; DS 1.11: Procedures and service agreements50 minutes
  60. DI 1.13; NC 1.12; DS 1.12: The five steps of risk management45 minutes
  61. DI 1.14; NC 1.13; DS 1.13: Rating risk with colours and numbers50 minutes
  62. DI 1.14; NC 1.13; DS 1.13: Five ways to look at a risk55 minutes
  63. DI 1.14; NC 1.13; DS 1.13: Yearly loss and the risk register55 minutes
  64. DI 1.15; NC 1.14; DS 1.14: Threats from nature and from people50 minutes
  65. DI 1.15; NC 1.14; DS 1.14: When technology fails by itself50 minutes
  66. DI 1.15; NC 1.14; DS 1.14: Technical change and changes in the law45 minutes
  67. DI 1.15, 1.16: Server room and LAN risks60 minutes
  68. DI 1.16; NC 1.15; DS 1.15: PESTLE: looking at the whole setting50 minutes
  69. DI 1.16; NC 1.15: Why assess risk for servers and cabling55 minutes
  70. DI 1.16; NC 1.15; DS 1.15: Carrying out a risk assessment60 minutes
  71. DI 1.17; NC 1.16; DS 1.16: Accept, avoid, mitigate or transfer50 minutes
  72. DI 1.18; NC 1.17; DS 1.17: The stages of a penetration test60 minutes
  73. DI 1.19; NC 1.18; DS 1.18: Designing a risk mitigation strategy60 minutes
  74. DI 1.20; NC 1.19; DS 1.19: Cyber Essentials as a way to lower risk60 minutes
  75. DI 1.20; NC 1.19; DS 1.19: Hardening devices and remote monitoring55 minutes
  76. DI 1.20; DS 1.19: Scanning for weak points55 minutes
  77. DI 1.20: Segments, hardware protection and MFA55 minutes
  78. DI 1.21; NC 1.20; DS 1.20, 1.18: Gathering and reading incident data60 minutes
  79. DI 1.21; NC 1.20; DS 1.20, 1.18: Apply, monitor and review again60 minutes
  80. DI 1.22; NC 1.21; DS 1.21: Encryption as a risk control: symmetric or asymmetric50 minutes
  81. DI 1.22; NC 1.21; DS 1.21: Encrypting data at rest and in transit50 minutes
  82. DI 1.23; NC 1.22; DS 1.22: Back-ups: why, how often, from where, to where50 minutes
  83. DI 1.23; NC 1.22; DS 1.22: Full, incremental, differential and mirror back-ups55 minutes
  84. DI 1.24; NC 1.23; DS 1.23: Change procedure, audits and ignoring the rules50 minutes
  85. DI 1.24; NC 1.23; DS 1.23: The digital use policy and its procedures55 minutes
  86. DI 1.24; NC 1.23; DS 1.23: The health and safety policy and its procedures55 minutes
  87. DI 1.25; NC 1.24; DS 1.24: Data protection and computer misuse law55 minutes
  88. DI 1.25; NC 1.24; DS 1.24: GDPR articles 1 to 7 for infrastructure teams55 minutes
  89. DI 1.25; NC 1.24; DS 1.24: ISO 27001 and PCI DSS50 minutes
  90. DI 1.25; NC 1.24; DS 1.24: NCSC 10 Steps and OWASP50 minutes
  91. DI 1.26; NC 1.25; DS 1.25: Writing security policy with CIA and IAAA50 minutes
  92. DI 1.26; NC 1.25; DS 1.25: Directories, passwords and the asset register55 minutes
  93. DI 1.27; NC 1.26; DS 1.26: Access control: MAC, DAC, ABAC and RBAC55 minutes
  94. DI 1.27; NC 1.26; DS 1.26: Firewalls, IDS, IPS and NAC explained55 minutes
  95. DI 1.28; NC 1.27; DS 1.27: VLANs, subnets and VRF55 minutes
  96. DI 1.28; NC 1.27; DS 1.27: VPNs and IPSec in a network design50 minutes
  97. DI 1.28; NC 1.27; DS 1.27: DMZ, air gaps and software defined networks55 minutes
  98. DI 1.29; NC 1.28: CIA and connected devices: reducing the impact50 minutes
  99. DI 1.30; DS 1.28: Installing security software and checking it works55 minutes
  100. DI 1.30; NC 1.29; DS 1.28, 1.30: Choosing a security technique for the problem55 minutes
  101. DI 1.30; NC 1.29; DS 1.28, 1.30: Wi-Fi security, device sign-in, MFA and single logout55 minutes
  102. DI 1.31; NC 1.30; DS 1.29: Why cyber security matters to an organisation50 minutes
  103. DI 1.31; NC 1.30; DS 1.29: People, privacy and data rights55 minutes
  104. DI 1.32; NC 1.31; DS 1.31: Identify, protect, detect, respond, recover60 minutes
  105. DI 1.32; NC 1.31; DS 1.31: OSI and TCP/IP with security controls55 minutes
  106. DI 1.32; NC 1.31; DS 1.31: Network layouts and what they mean for security55 minutes
  107. DI 1.33; NC 1.32; DS 1.32: Weak points: patches, passwords, BIOS and permissions60 minutes
  108. DI 1.33; NC 1.32; DS 1.32: Weak points: protection, disposal, back-ups and devices60 minutes
  109. DI 1.33: Weak points in network design and set-up55 minutes
  110. DS 1.1: Access control on end-user devices45 minutes
  111. DS 1.14, 1.15: Risks to users and their devices55 minutes
  112. DS 1.15: Why assess risk when supporting users50 minutes
  113. DS 1.28: Hardening a device and testing the result55 minutes
  114. NC 1.14, 1.15: Risks to cables and their signal55 minutes
  115. NC 1.19: Anti-virus against known threats45 minutes
  116. NC 1.29: Internet gateway security and data leakage protection45 minutes
Digital InfrastructureOccupational Specialism · 68 lessons
  1. DI 2.1: Why an organisation builds a network45 minutes
  2. DI 2.1: Binary, hex, decimal and octal60 minutes
  3. DI 2.1: Protocols and ports in use55 minutes
  4. DI 2.1: Quality of service on a busy network45 minutes
  5. DI 2.1: Building a network that keeps working55 minutes
  6. DI 2.2: Interference and cable segregation50 minutes
  7. DI 2.2: IPv4 addresses and subnet masks60 minutes
  8. DI 2.2: IPv6 addresses and their types55 minutes
  9. DI 2.2: Signals over copper, fibre and air45 minutes
  10. DI 2.2: Splitting a network into subnets70 minutes
  11. DI 2.2: Wi-Fi standards from 802.11b to Wi-Fi 745 minutes
  12. DI 2.3: Scripts that automate administration60 minutes
  13. DI 2.3: Antennas and where each one fits45 minutes
  14. DI 2.3: Choosing IaaS, PaaS, SaaS and cloud storage50 minutes
  15. DI 2.3: Firewalls, routers and switches at work45 minutes
  16. DI 2.3: End user devices and removable media45 minutes
  17. DI 2.3: Monitoring, logging and capacity management60 minutes
  18. DI 2.3: Hubs, bridges, access points and modems50 minutes
  19. DI 2.3: PPP, SDN and Wi-Fi protected access55 minutes
  20. DI 2.3: RAID 0, 1, 5 and 10 compared60 minutes
  21. DI 2.3: Disks, NAS, SAN, block and object storage55 minutes
  22. DI 2.3: Test plans and cable test kit50 minutes
  23. DI 2.3: UTP cables, connectors and wiring layouts55 minutes
  24. DI 2.4: Assessing static risk at work60 minutes
  25. DI 2.4: Stopping static damage to hardware45 minutes
  26. DI 2.5: Safety law for substances and waste50 minutes
  27. DI 2.5: Safety law for people and screens50 minutes
  28. DI 2.6: Physical servers: gains and limits45 minutes
  29. DI 2.7: Self-hosted and cloud virtual servers55 minutes
  30. DI 2.8: Containers: gains and limits60 minutes
  31. DI 2.9: Desktop, mobile and server operating systems50 minutes
  32. DI 2.10: Application, database and security servers55 minutes
  33. DI 2.10: DHCP and DNS on a client-server network75 minutes
  34. DI 2.10: Directories, groups and group policy60 minutes
  35. DI 2.10: File servers, DFS and print servers50 minutes
  36. DI 2.10: Web, proxy, cache and mail servers65 minutes
  37. DI 2.11: VPN, RDP, LOM and SSH compared60 minutes
  38. DI 2.12: Setting up a VPN client80 minutes
  39. DI 2.12: Setting up a VPN server80 minutes
  40. DI 2.13: Back-up policies and procedures at work60 minutes
  41. DI 2.13: Planning an installation, step by step50 minutes
  42. DI 2.13: Firewall rules and address translation60 minutes
  43. DI 2.13: Routers that share routes with OSPF55 minutes
  44. DI 2.13: Configuring routes between networks55 minutes
  45. DI 2.13: Testing a network and recording results60 minutes
  46. DI 2.13: Separating traffic with VLANs60 minutes
  47. DI 2.14: Automating changes with an Ansible playbook60 minutes
  48. DI 2.14: Keeping servers and services healthy60 minutes
  49. DI 2.14: Reviewing and tuning performance60 minutes
  50. DI 2.15: Making straight-through and crossover cables60 minutes
  51. DI 2.15: Planning a cable and its length50 minutes
  52. DI 2.15: Testing a cable to the standard55 minutes
  53. DI 2.16: Four ideas behind IT service management45 minutes
  54. DI 2.17: ITIL: strategy and design of a service50 minutes
  55. DI 2.17: ITIL: moving, running and improving a service55 minutes
  56. DI 2.18: Recovery and continuity planning, stage by stage60 minutes
  57. DI 2.19: Business continuity plans against recovery plans50 minutes
  58. DI 2.20: Solution lifecycle: discover, plan and design55 minutes
  59. DI 2.20: Solution lifecycle: monitor, retire and migrate55 minutes
  60. DI 2.20: Solution lifecycle: test, pre-production and deploy55 minutes
  61. DI 2.21: DevOps: aims and benefits45 minutes
  62. DI 2.21: DevOps: building, testing and releasing55 minutes
  63. DI 2.21: DevOps: code, small services and teamwork55 minutes
  64. DI 2.22: Solution architecture: reuse, records and frameworks55 minutes
  65. DI 2.22: Describing an architecture: five terms50 minutes
  66. DI 2.23: Virtualisation: ideas and where it is used55 minutes
  67. DI 2.24: Responding to change: identify and assess55 minutes
  68. DI 2.24: Responding to change: act, review and record60 minutes
Network CablingOccupational Specialism · 48 lessons
  1. NC 2.1: Bits, bytes, packets and frames55 minutes
  2. NC 2.1: Timing, noise and squeezing data55 minutes
  3. NC 2.1: Spotting errors and sharing a cable55 minutes
  4. NC 2.1: IPv4 and IPv6 addresses60 minutes
  5. NC 2.2: Six tools that test a cable55 minutes
  6. NC 2.2: Tools that strip, cut and join cable60 minutes
  7. NC 2.2: Choosing tools and ways to reach55 minutes
  8. NC 2.3: The devices at the end of the cable60 minutes
  9. NC 2.4: Fitting a device into a rack60 minutes
  10. NC 2.5: Cable layout and data flow55 minutes
  11. NC 2.5: Permanent links, channels and campuses60 minutes
  12. NC 2.6: What a cabling specification holds55 minutes
  13. NC 2.6: Working out the cable and ports65 minutes
  14. NC 2.6: Writing and reading a cabling plan70 minutes
  15. NC 2.7: How light stays inside a fibre55 minutes
  16. NC 2.8: Why light fades in a fibre60 minutes
  17. NC 2.8: Adding up a fibre loss budget55 minutes
  18. NC 2.9: How careless work loses signal55 minutes
  19. NC 2.10: Voltage, current and resistance60 minutes
  20. NC 2.11: Copper cable: features and uses60 minutes
  21. NC 2.11: Fibre cable: features and grades60 minutes
  22. NC 2.12: Why fire-rated cable is worth it50 minutes
  23. NC 2.13: Eleven connectors you should know60 minutes
  24. NC 2.13: How connectors mate, lock and last60 minutes
  25. NC 2.14: SFP and other transceiver modules60 minutes
  26. NC 2.15: 66 blocks, 110 blocks and patch panels60 minutes
  27. NC 2.16: Reading the copper cable table60 minutes
  28. NC 2.16: Fibre reach, wavelength and speed60 minutes
  29. NC 2.16: Wiring order: 568A, 568B and crossover65 minutes
  30. NC 2.16: Terminating, splicing and patching65 minutes
  31. NC 2.17: A method for finding network faults60 minutes
  32. NC 2.17: Looking after a network over time60 minutes
  33. NC 2.18: Physical faults in copper and fibre links65 minutes
  34. NC 2.18: Performance faults and how they show65 minutes
  35. NC 2.19: Signals, tampering and interference60 minutes
  36. NC 2.20: Sharing a route with other services60 minutes
  37. NC 2.21: Which standard covers which job60 minutes
  38. NC 2.21: The laws behind safe cabling work55 minutes
  39. NC 2.22: Suspected asbestos on site60 minutes
  40. NC 2.23: Risk assessment for work at height65 minutes
  41. NC 2.23: Towers and MEWPs: build, check, use, take down65 minutes
  42. NC 2.24: Safe working in confined spaces65 minutes
  43. NC 2.25, 2.2: Cabinets, racks and containment70 minutes
  44. NC 2.26: Test standards and the test plan65 minutes
  45. NC 2.27: Testing copper cable65 minutes
  46. NC 2.27: Testing fibre: tier 1, tier 2 and inspection65 minutes
  47. NC 2.28: Reading copper and fibre test results70 minutes
  48. NC 2.29, 2.26: The cost of poor workmanship65 minutes
Digital SupportOccupational Specialism · 47 lessons
  1. DS 2.1: The four agile values45 minutes
  2. DS 2.2: Scrum and Kanban for support teams60 minutes
  3. DS 2.2: DSDM, FDD, Crystal, Lean and XP60 minutes
  4. DS 2.3: Digital tools in six business areas50 minutes
  5. DS 2.3: What digital reliance means for support45 minutes
  6. DS 2.4: Active Directory and group policy60 minutes
  7. DS 2.4: DHCP and DNS in a domain60 minutes
  8. DS 2.4: File, print and mail servers and certificates60 minutes
  9. DS 2.5: The support system behind a help desk55 minutes
  10. DS 2.5, 2.22: Finding the cause of a user problem60 minutes
  11. DS 2.5, 2.22: Fixing a fault, testing and recording it60 minutes
  12. DS 2.6: Desktops, laptops, mobiles and cloud workspaces50 minutes
  13. DS 2.6: Peripherals and smart devices in support50 minutes
  14. DS 2.7: End user, mobile and server systems50 minutes
  15. DS 2.8: Productivity, browser and collaboration software50 minutes
  16. DS 2.8: Business and development software50 minutes
  17. DS 2.9: Checking system requirements before an install55 minutes
  18. DS 2.9: Choosing drives and network cards55 minutes
  19. DS 2.9: Permissions and security when installing55 minutes
  20. DS 2.9: Installing and setting up an operating system60 minutes
  21. DS 2.9: Installing and updating office software55 minutes
  22. DS 2.10: Install methods and boot methods60 minutes
  23. DS 2.10: Partitions, MBR and GPT60 minutes
  24. DS 2.10: File system types and formatting60 minutes
  25. DS 2.11: Unattended installs, thin images and base images55 minutes
  26. DS 2.11: Upgrade, clean, repair, multi-boot and network installs60 minutes
  27. DS 2.12: Deploying software and systems remotely60 minutes
  28. DS 2.13, 2.14: Creating, deploying and valuing disk images60 minutes
  29. DS 2.15: System recovery and system restoration55 minutes
  30. DS 2.16: Email protocols, ports and secure settings60 minutes
  31. DS 2.17: Company email on site or in the cloud60 minutes
  32. DS 2.18: Remote access and what it is for45 minutes
  33. DS 2.19: What a VPN does and what to configure55 minutes
  34. DS 2.20: Setting up a simple VPN, server and client65 minutes
  35. DS 2.21: Users, passwords and permissions65 minutes
  36. DS 2.21: Support lines, escalation and knowledge60 minutes
  37. DS 2.23: Monitoring systems, security and traffic60 minutes
  38. DS 2.23: Looking after assets, helping users and recording60 minutes
  39. DS 2.24: Fresh installs, licences and patching55 minutes
  40. DS 2.24: Rollback and controlled releases55 minutes
  41. DS 2.25: Asset management from buying to disposal65 minutes
  42. DS 2.26: Why organisations manage mobile devices55 minutes
  43. DS 2.26: Securing and configuring mobile devices65 minutes
  44. DS 2.27: Choosing and explaining a digital solution60 minutes
  45. DS 2.28: Running the service, tickets and feedback65 minutes
  46. DS 2.29: Ways to train people to use technology55 minutes
  47. DS 2.29: Tools for training users60 minutes
Cyber SecurityOccupational Specialism · 42 lessons
  1. CS 2.1: Forensics: handling digital evidence50 minutes
  2. CS 2.2: Spotting phishing and spear phishing50 minutes
  3. CS 2.2: Calls, texts and prying eyes50 minutes
  4. CS 2.2: Spotting floods of traffic50 minutes
  5. CS 2.2: Signs of malware and zero-days55 minutes
  6. CS 2.2: Signs of guessing and listening in50 minutes
  7. CS 2.2: Finding and ranking security risks55 minutes
  8. CS 2.3: Who attacks, and why55 minutes
  9. CS 2.4: Five stages of a vulnerability assessment50 minutes
  10. CS 2.4: Scoping and reporting an assessment55 minutes
  11. CS 2.5: CVE entries and CVSS scores55 minutes
  12. CS 2.6: What to weigh before you recommend a fix60 minutes
  13. CS 2.6: Prove the flaw, then write it up50 minutes
  14. CS 2.7: When a weak point is used55 minutes
  15. CS 2.8: Host, network, wireless and app checks45 minutes
  16. CS 2.9: What scanners do well and badly55 minutes
  17. CS 2.9: Web scanners and wrong answers60 minutes
  18. CS 2.10: Three kinds of risk at work50 minutes
  19. CS 2.11: Stopping a privacy breach60 minutes
  20. CS 2.12: Time measures for recovery and failure60 minutes
  21. CS 2.13: Critical systems and single points of failure50 minutes
  22. CS 2.14: Nature and people as threats50 minutes
  23. CS 2.15: Rating risk with colours and money60 minutes
  24. CS 2.15: Four named risk analysis tools55 minutes
  25. CS 2.16: Scoring the risks on one device60 minutes
  26. CS 2.16: Fitting the control to the risk55 minutes
  27. CS 2.17: Plan and report a penetration test55 minutes
  28. CS 2.17: The six stages of a penetration test60 minutes
  29. CS 2.18: Accept, transfer, avoid or mitigate50 minutes
  30. CS 2.19: Spotting and logging an incident50 minutes
  31. CS 2.19: Who fixes it, and how fast55 minutes
  32. CS 2.19: Escalate, resolve and close55 minutes
  33. CS 2.19: Writing the incident report55 minutes
  34. CS 2.20, 2.1: Raising the alarm without losing proof60 minutes
  35. CS 2.21: Cyber Essentials: gates and settings60 minutes
  36. CS 2.21: Cyber Essentials: scans, updates and access60 minutes
  37. CS 2.22: Encryption tools that lower risk55 minutes
  38. CS 2.23: Six questions every backup plan answers50 minutes
  39. CS 2.23: Full, incremental, differential and more55 minutes
  40. CS 2.24: Six rules a firm writes down about data50 minutes
  41. CS 2.24: Rules for phones, passwords and old kit50 minutes
  42. CS 2.25: Checking that the rules are followed55 minutes
Sources of knowledgeOccupational Specialism · 29 lessons
  1. CS 3.1: Sources for cyber security50 minutes
  2. CS 3.7: Two way and social channels for security50 minutes
  3. CS 3.7: Knowledge bases, CyBOK and ATT&CK55 minutes
  4. CS 3.8: When the basics stop: food, power, water60 minutes
  5. CS 3.8: When services stop: health, comms, transport60 minutes
  6. CS 3.9: Control systems and their types50 minutes
  7. CS 3.10: Security risks of IoT devices65 minutes
  8. CS 3.11: Information assurance and governance55 minutes
  9. DI 3.1; NC 3.1; DS 3.1; CS 3.1: Ten kinds of source of knowledge50 minutes
  10. DI 3.1; NC 3.1; DS 3.1; CS 3.1: Choosing three sources for a job55 minutes
  11. DI 3.2; NC 3.2; DS 3.2; CS 3.2: Evidence, audience and date55 minutes
  12. DI 3.2; NC 3.2; DS 3.2; CS 3.2: Who wrote it, and can you trust them?55 minutes
  13. DI 3.3; NC 3.3; DS 3.3: Search safely and cross-check60 minutes
  14. DI 3.3; NC 3.3; DS 3.3; CS 3.3: Plan a search before you start50 minutes
  15. DI 3.4; NC 3.4; DS 3.4; CS 3.4: Five kinds of bias55 minutes
  16. DI 3.4; NC 3.4; DS 3.4; CS 3.4: Spot the signs of bias55 minutes
  17. DI 3.4; NC 3.4; DS 3.4; CS 3.4: Reduce bias in your own work50 minutes
  18. DI 3.5; NC 3.5; DS 3.5; CS 3.6: The steps of critical thinking55 minutes
  19. DI 3.5; NC 3.5; DS 3.5; CS 3.5: Five ways to evaluate55 minutes
  20. DI 3.5; NC 3.5; DS 3.5; CS 3.5: Corroboration and triangulation55 minutes
  21. DI 3.5; NC 3.5; DS 3.5; CS 3.5: Gap analysis, KPIs and maturity55 minutes
  22. DI 3.5; NC 3.5; DS 3.5; CS 3.5: Diaries, reports and scenario maps50 minutes
  23. DI 3.5; NC 3.5; DS 3.5; CS 3.6: Run a small evaluation60 minutes
  24. DI 3.6; NC 3.6; DS 3.7: Service tools and knowledge bases55 minutes
  25. DI 3.6; NC 3.6; DS 3.7: Choosing how to tell people55 minutes
  26. DI 3.6; NC 3.6; DS 3.7: Shared documents and project boards55 minutes
  27. DI 3.7; NC 3.7; DS 3.8; CS 3.12: Compare sources side by side65 minutes
  28. DI 3.7; NC 3.7; DS 3.8; CS 3.12, 3.2: Recommend which source to use60 minutes
  29. DS 3.6: Tickets, chat bots and tracking65 minutes
ProjectsEmployer Set Project · 30 lessons
  1. SESP CS, DINC task 2: Block a weakness and prove it60 minutes
  2. SESP CS task 2: Test a network for security weaknesses60 minutes
  3. SESP CS task 3: Layers of defence for each risk60 minutes
  4. SESP CS task 3: Find risks in three areas55 minutes
  5. SESP pre-task: Research the finance sector fast45 minutes
  6. SESP pre-task: Six stages, one project35 minutes
  7. SESP task 1: Resource list and cost plan55 minutes
  8. SESP task 1: Deadlines, priorities and a project method55 minutes
  9. SESP task 1: Put people and kit on a Gantt chart50 minutes
  10. SESP task 1: Give reasons for your plan45 minutes
  11. SESP DINC, DST task 2: Find a network fault step by step60 minutes
  12. SESP task 2: Fix it, justify it, prove it60 minutes
  13. SESP task 2: Test evidence for a network60 minutes
  14. SESP DINC task 3: Break a network brief into parts50 minutes
  15. SESP task 3: Write a design for your reader55 minutes
  16. SESP DINC task 3: Good design: shape, safety and spares55 minutes
  17. SESP DINC task 3: Addresses, masks and names in a design55 minutes
  18. SESP DINC, CS task 3: Split a network into subnets60 minutes
  19. SESP task 4a: Build subnets, a server and a new node70 minutes
  20. SESP task 4a: Firewall rules that keep groups apart70 minutes
  21. SESP task 4a: Build a PC, then add software65 minutes
  22. SESP task 4a: Choose cables, Wi-Fi and devices for users60 minutes
  23. SESP task 4a: Spares, backups and power cuts70 minutes
  24. SESP task 4a: Roles, permissions and hardening75 minutes
  25. SESP task 4a: Meet user needs and leave room to grow55 minutes
  26. SESP task 4b: Reflect and say what to improve50 minutes
  27. SESP task 4b: Measure your work against the brief55 minutes
  28. SESP DST task 2: From support ticket to root cause55 minutes
  29. SESP DST task 3: Needs analysis for an organisation55 minutes
  30. SESP DST task 3: Risks and measures for an organisation50 minutes