How far are we from the goal?
A school wants every laptop to have the latest updates. Today only 60 out of every 100 do.
The distance between 60 and 100 is the problem to solve. A tool can measure it, and show progress.
Key words
| Word | What it means | Example |
|---|---|---|
| Gap analysis | comparing where you are now with where you want to be | |
| KPI | key performance indicator: a number that shows how well you are doing | tickets fixed in 4 hours |
| Target | the number you want to reach | |
| Score card | a table that scores several things in one place | |
| Maturity assessment | a check of how well an organisation does a job, on a scale of levels | |
| Evaluation tool | something that helps you measure and judge |
The cells students fill in are left blank in this preview.
By the end of this lesson
Note
I can use a gap analysis, a KPI, a score card and a maturity assessment.
Starter
Have a go
Starter
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Four tools
| Tool | What it shows | Example |
|---|---|---|
| Gap analysis | The distance between now and the goal | Now 60 percent of laptops updated, goal 100 percent |
| KPI analysis | A key number measured against a target | 45 of 50 tickets fixed in 4 hours: 90 percent, target 95 |
| Score card | Several scores on one page | Speed 4, cost 3, ease of use 5, out of 5 |
| Maturity assessment | A level on a scale from basic to excellent | Backups are at level 2 of 5: done, but not tested |
The cells students fill in are left blank in this preview.
Worked example: a KPI as a percentage
| Step | Working |
|---|---|
| Tickets raised this week | 50 |
| Tickets fixed in 4 hours | 45 |
| Out of every 100 tickets | 45 out of 50 is 90 out of every 100 |
| KPI result | 90 percent |
| Target | 95 percent, so the gap is 5 |
The cells students fill in are left blank in this preview.
Try it: work out a KPI
raised = 50
fixed = 45
target = 95
result = fixed * 100 // raised
print("KPI:", result, "percent")
print("Gap to target:", target - result)
# Change fixed to 48. Does the gap close?
Check
Have a go
Check
4 questionsHave a go: your answers are marked here and then forgotten. Sign in if you would like your score kept, and to pick up where you left off.Sign in to keep your score
Your answers are marked here and are not kept. A college account keeps every student’s marks.