A firm that grew in a year
A small firm sold bikes from a spreadsheet. One year later it has 3,000 customers and 40 staff. The spreadsheet is slow, and two people overwrote each other's work.
The firm needs proper business software.
Key words
| Word | What it means |
|---|---|
| Database | an organised store of records you can search |
| Project management | planning and tracking a job so it finishes on time |
| Bespoke | made for one organisation and its exact needs |
| Accounting software | a program that records money, bills and pay |
| CRM | customer relationship management: a system that stores customer records |
| CAD | computer-aided design: software for drawing parts and buildings |
| IDE | integrated development environment: a program for writing code |
| Ticket management | a tool that logs and tracks requests for help |
The cells students fill in are left blank in this preview.
By the end of this lesson
Note
I can name six kinds of business software and two kinds of development software, and say what each is for.
Starter
Have a go
Starter
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Business software
Database software stores many records and finds them fast, such as every customer. Project management software plans tasks and shows who does what and when. Accounting software records bills, payments and pay.
A CRM keeps every contact with a customer. Ticket management logs support requests. And bespoke software is made for one organisation, to fit exactly how it works.
Business software and what it is for
| Software | Used for | Example in a support team |
|---|---|---|
| Database | Storing and searching records | Holding the list of every laptop |
| Project management | Planning tasks and deadlines | Planning a roll-out of 50 PCs |
| Bespoke (made for one firm) | A job no off-the-shelf tool does well | A booking system for one college |
| Accounting | Money, bills and pay | Tracking the support budget |
| CRM | Customer records and contact history | Seeing every call a customer made |
| Ticket management | Logging and tracking requests | Following a fault from log to close |
The cells students fill in are left blank in this preview.
Check: business software
Have a go
Check: business software
4 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.