Why did the cafe change its till?
A cafe changed its till system last year. Why?
Some reasons come from inside: the owner opened a second cafe. Some come from outside: a new law on receipts, and a rival that took card payments by phone.
Change always has a trigger. Support workers must spot it early.
By the end of this lesson
Note
I can name what triggered a change in an organisation and say if the trigger is inside or outside.
Key words
| Word | What it means |
|---|---|
| Trigger | the event that starts a change |
| Restructuring | changing how teams and managers are arranged |
| Diversification | starting to sell new kinds of things |
| Rebranding | changing the name, look or image of a firm |
| Crisis | a sudden, serious event that needs fast action |
| Recession | a time when the economy shrinks and people spend less |
| Zero-day vulnerability | a flaw that attackers know about before the maker has a fix |
| Legislation | laws made by the government |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Internal triggers come from inside
These come from choices the organisation makes: restructuring (new teams), expansion (growing bigger), downsizing (getting smaller), and new strategic objectives.
A new objective may be diversification (new products), rebranding (a new look), or extra features or services.
Sudden events nobody planned
Some triggers could not be foreseen or were hard to prevent. A crisis is one: a flood, a fire, an attack or a cyber-attack on the systems. Another is a system failure or damaged data.
The organisation must change how it works, often fast.
Check: inside or sudden?
Have a go
Check: inside or sudden?
4 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.