The pandemic and the pizza shop
When lockdown began, a pizza shop could not open its doors. In one week it changed its opening hours, set up phone ordering and trained two riders.
It did not change everything. It chose the right changes for what had happened.
Today you learn the choices an organisation can make.
By the end of this lesson
Note
I can match a change in the world to a sensible response by an organisation.
Key words
| Word | What it means | Example |
|---|---|---|
| Policy | a written rule about how things are done | |
| Business process | the steps a firm follows to get a job done | |
| Back end system | a system staff use behind the scenes | stock records |
| Customer facing system | a system customers use themselves | a web shop |
| Next generation | a new version that replaces the old one | |
| Restructuring | changing how teams and managers are arranged |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Policies and processes can change
The first response is often the cheapest: change a policy or a business process.
A new data law may need a new policy on how long files are kept. A busy season may need more staff, a new delivery schedule or new opening hours.
Products and services can change
A firm can offer something completely new, a next generation product that replaces the old one, or a minor update to what it already sells.
A phone maker adds a new camera each year. That is a next generation product. A bug fix in the app is a minor update.
Check: which response?
Have a go
Check: which response?
4 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.