Everything is connected
A teacher says "the printer is broken". But the printer needs a cable, paper and toner. It needs a driver (a small program that lets the computer talk to the printer). It needs a person who knows how to use it, and a rule about who may print.
A concept map puts all of that on one page. You can then see which link is weak.
By the end of this lesson
Note
I can read and draw a concept map for a support situation.
Key words
| Word | What it means |
|---|---|
| Concept map | a picture of ideas joined by labelled lines |
| Concept | one idea, thing or person on the map |
| Relationship | how two concepts are linked, written as a verb |
| Main idea | the central point the map is about |
| Hardware | the physical parts you can touch |
| Software | the programs that run on hardware |
| Process | a set of steps that people follow |
The cells students fill in are left blank in this preview.
Starter
Have a go
Starter
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
The parts of a concept map
Put the main idea in the centre. Around it, add concepts, each drawn in an oval. A concept is one thing on the map.
In support work, concepts are of five kinds: hardware, software, people, information and processes.
Join two concepts with a line. On the line write the relationship as a verb, such as "needs" or "uses".
Five kinds of concept
| Kind | Example |
|---|---|
| Hardware | Printer, cable, laptop |
| Software | Print driver, web browser |
| People | Teacher, technician |
| Information | Ticket, password |
| Processes | Report a fault, reset a password |
The cells students fill in are left blank in this preview.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.