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SC 1.1: Computational thinking for support work

This is the first page of the lesson. Read it and have a go at the activities. The rest is in the full lesson.

40 minutes

Two hundred tickets by nine o'clock

A school help desk opens on Monday. By nine o'clock there are 200 tickets. Printers jam. Logins fail. The wifi drops in room 12.

Nobody can fix 200 things at once. The team needs a way to think about them. The way to do it is computational thinking: a way of solving problems in clear steps.

By the end of this lesson

Note

I can name the four parts of computational thinking and say what each one is for.

Key words

WordWhat it meansExample
Computational thinkingA way of solving problems in steps that a person or a computer can follow
DecompositionBreaking a problem into smaller partssplit "network down" into cable, switch, router
Pattern recognitionSpotting things that repeat or look alikefive tickets about one printer
AbstractionKeeping the details that matter and hiding the rest
Algorithmic designWriting the steps of a solution in a clear order
AlgorithmA set of clear steps, in order, that solves a problem

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Starter

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Starter

3 questions
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Computational thinking is a way to solve problems

Computational thinking means working on a problem in clear steps. You do not need a computer to do it. A person can follow the steps, and so can a computer.

Its purpose is to turn a messy problem into one you can solve. It makes the problem smaller, clearer and easier to share with a team.

The four parts, in help desk words

PartWhat you doHelp desk example
DecompositionBreak the problem into smaller partsSplit "email is broken" into login, sending and receiving
Pattern recognitionLook for what repeats or matchesTen tickets all come from room 12
AbstractionKeep what matters, drop the restIgnore the colour of the laptop, keep the model and the error
Algorithmic designWrite the steps in orderA checklist for a password reset

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Check

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Check

3 questions
Have a go: your answers are marked here and then forgotten. Sign in if you would like your score kept, and to pick up where you left off.Sign in to keep your score

Your answers are marked here and are not kept. A college account keeps every student’s marks.

The lesson goes on

8 more parts of this lesson are in the full curriculum, with the tasks, the final check and the labs. A college account gives your students all of it.