Nobody told her to
Priya is a support technician. A customer asks her to fix a laptop and leave the data alone. While she works, she sees a private letter on the screen.
No law says she must close it. But a good professional does. Where do those rules come from?
By the end of this lesson
Note
I can name where codes of conduct come from and how they change what a worker does.
Key words
| Word | What it means |
|---|---|
| Code of conduct | written rules on how to behave at work |
| Professional body | a group that sets standards for a type of job |
| Integrity | being honest and doing the right thing |
| Confidentiality | keeping private information private |
| Competence | having the skill to do the job well |
| Public | all the people who could be affected by your work |
The cells students fill in are left blank in this preview.
Starter: last lesson
Have a go
Starter: last lesson
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Three sources of codes of conduct
A code of conduct can come from three places.
An organisation writes one for its own staff. A professional body writes one for everyone in a job, and members must follow it. Government writes one for its own staff, such as civil servants.
The sources and examples
| Source | Example | Who follows it |
|---|---|---|
| Organisation | A company's staff handbook | Staff of that company |
| Professional: BCS | British Computer Society, the Chartered Institute for IT | Its members in IT |
| Professional: IAP | The Institution of Analysts and Programmers | Its members: analysts and programmers |
| Professional: CIISec | The Chartered Institute of Information Security | Its members in security |
| Government | The Civil Service Code | Civil servants |
The cells students fill in are left blank in this preview.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.