The council form nobody could finish
A council puts its bin collection form online. Mr Evans, 82, has no email. Priya uses a screen reader, and the form has no labels. A family in a rural village has a very slow connection.
The form works perfectly for the people who built it. It fails everyone else.
By the end of this lesson
Note
I can say why digital inclusion matters and how a user's characteristics change what they need.
Key words
| Word | What it means | Example |
|---|---|---|
| Digital inclusion | making sure everyone can use digital services | |
| Connectivity | having a working internet connection | |
| Accessibility | making a system usable by people with extra needs | |
| Screen reader | a tool that reads the screen aloud | for a blind user |
| Digital skills | the know-how to use technology | |
| Bias | treating some people less fairly, often by accident | |
| WCAG | a set of web accessibility guidelines |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Fair access has four parts
First, suitable technology: hardware and software people can use. Second, connectivity. Third, following codes of best practice, such as WCAG. Fourth, for public bodies, the law.
If any part is missing, some people cannot use the service.
Public bodies must be accessible
In the UK, the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 cover the websites and apps of public bodies, such as councils and schools.
Their purpose is to help disabled people use public services online. The key features: meet the WCAG standard at level AA, and publish an accessibility statement that says what still needs fixing.
Check: fair access
Have a go
Check: fair access
4 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.