The office closes, the work does not
On Monday morning, a burst pipe floods the office. Nobody can go in. A hundred staff must still work.
If they can reach the company's systems from home, the business carries on. That is remote access.
Key words
| Word | What it means |
|---|---|
| Remote access | using a computer or network from a different place |
| Desktop sharing | letting someone see and control your screen from far away |
| Remote support | fixing a user's problem from a distance |
| Off-site working | working from a place that is not the office |
| Business continuity plan | a plan to keep the organisation running during a crisis |
| Network | computers joined together so they can share data |
| Resource | something on the network that people use, such as a file or printer |
| Diagnose | to find the cause of a fault |
The cells students fill in are left blank in this preview.
By the end of this lesson
Note
I can explain what remote access is for and describe its three main uses in support.
Starter
Have a go
Starter
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
The purpose of remote access
Remote access lets people work from another place, using the network and its resources as if they were in the office. Or as if they were on any one of several networks.
It matters most in a crisis. An office closure can be part of a business continuity plan. Remote access lets staff keep working from home.
Three uses
Desktop sharing. A user lets you see and control their screen. You both look at the same thing. It is good for showing how to do a job.
Remote support. You diagnose a fault from a distance and fix it, such as changing a setting or installing an update.
Off-site working. Staff work from home, or on a trip, and use the same files and programs as in the office.
Remote access uses in support
| Use | What happens | Example |
|---|---|---|
| Desktop sharing | Two people see one screen | Showing a teacher how to share a file |
| Remote support | A technician finds and fixes a fault from far away | Fixing a printer setting for a home worker |
| Off-site working | A user works away from the office | Staff using company files from home during a closure |
The cells students fill in are left blank in this preview.
Check: uses
Have a go
Check: uses
4 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.