A strange email at 8 am
A member of staff gets an email that looks odd. She wants to tell the security team. Does she email, phone, text or use the chat?
Security teams need quick, two way contact. Every channel has a good use and a risk.
Key words
| Word | What it means |
|---|---|
| Digital service | a technology that supports communication in both directions |
| Helpdesk | a team and a system that takes reports and answers users |
| SMS | a short text message sent to a phone |
| Social media channel | an online space for conversation, community and building relationships |
| Phishing | a trick message that pretends to be real, to steal details |
| Two way | both sides can speak and reply |
| Audience | the people you want to reach |
The cells students fill in are left blank in this preview.
By the end of this lesson
Note
I can name the digital services and social media channels used to share security knowledge, and what each is for.
Starter
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Digital services: two way channels
| Service | Good for | Risk to watch |
|---|---|---|
| Helpdesk | Reporting a suspected attack and getting a ticket number | Slow if queues are long |
| Phone | Urgent talk with a real person | Callers can be tricked by a fake caller |
| Emails | Detail, attachments and a record | Phishing, and attachments can carry harm |
| SMS | Short alerts, such as a code or a warning | Fake texts that look real |
| Chat messages | Quick team talk during an incident | Do not share passwords in chat |
The cells students fill in are left blank in this preview.
Four kinds of social media channel
| Kind | Who speaks | Example use for security |
|---|---|---|
| Organisational | The company | Official notice: "We know of a scam email. Do not click." |
| Public | Anyone, open to all | Warnings from security bodies, read by everyone |
| Community | A group with a shared interest | A forum for security professionals to share tips |
| Personal | One person | A staff member's own post: it may look official, so take care |
The cells students fill in are left blank in this preview.
Check
Have a go
Check
4 questionsHave a go: your answers are marked here and then forgotten. Sign in if you would like your score kept, and to pick up where you left off.Sign in to keep your score
Your answers are marked here and are not kept. A college account keeps every student’s marks.