Tutoring that outgrew its tools
Willow Tutoring is a made-up centre with six tutors and about 80 pupils. It started with a shared diary and a phone. Now parents want online booking, and tutors want to share lesson notes.
The owner asks you: what do we have, what do we need and how will we know it works? This lesson helps you revise the answers.
By the end of this lesson
Note
I can read a catalogue, find the needs and review a recommended change for a small organisation.
Key words
| Word | What it means |
|---|---|
| IT service | a task an organisation does with the help of IT |
| IT service catalogue | a list of IT services and what each needs |
| IT service life cycle | identify, design and manage a service, then repeat |
| Stakeholder | a person or group affected by a decision |
| Requirement | something a service must have or do |
| Context | the facts around a decision |
| Alternative | another choice that could do the job |
| Justify | give reasons that support a choice |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
4 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Read the catalogue first
Here is the Willow Tutoring catalogue. Read each row. Ask what job the service does, who uses it, what it needs and whether it still fits.
A catalogue shows what you have. Needs show what is missing or weak. A review asks how well the change would fix it.
Willow Tutoring catalogue
| Service name | What it is for | Who uses it | What it needs |
|---|---|---|---|
| Shared diary | Shows tutor times | Tutors, office | A shared calendar, tablets |
| Parent email | Sends news to parents | Office, parents | Email accounts, a contact list |
| Lesson notes | Keeps notes for each pupil | Tutors | Shared storage, laptops |
| Fee records | Records who has paid | Owner | A spreadsheet on one computer |
| IT help | Fixes problems | All staff | A part-time helper |
The cells students fill in are left blank in this preview.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.