A reminder that nobody saw
Cedar Street Cafe is made up. The owner sends a text to regulars about the daily special. Half the customers never get it.
She does not just buy a new tool. She asks what the problem is, plans a fix, then checks it worked. That careful order has a name: the IT service life cycle.
By the end of this lesson
Note
I can put the three stages of the IT service life cycle in order and say what happens in each.
Key words
| Word | What it means |
|---|---|
| IT service life cycle | the steps for finding, planning and reviewing an IT service |
| Service identification | finding out what an organisation needs |
| Service delivery design | planning the service that meets the need |
| Service management | running, checking and updating the service |
| Requirement | something a service must have or do |
| Stakeholder | a person or group affected by a decision |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
The life cycle has three stages
First comes service identification: find out who needs what. Look at the organisation, its users and its customers. Read the outline catalogue, if there is one.
Second comes service delivery design: work out what the service must have, then write it into the catalogue.
Third comes service management: run the service, check how well it works and update the catalogue.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.