Who fixes the card reader?
Hillside Sports Club is made up. It has a website, a till, a team calendar and some laptops. One Saturday the card reader stops working.
Nobody knows who looks after it, what it connects to or who needs it. A simple list would have answered all three. That list is called a service catalogue.
By the end of this lesson
Note
I can read an IT service catalogue and say what each service is for.
Key words
| Word | What it means |
|---|---|
| IT service | a task an organisation does with the help of IT |
| IT service catalogue | a list of an organisation's IT services and what each needs |
| Stakeholder | a person or group affected by a decision |
| Requirement | something a service must have or do |
| Infrastructure | the hardware and software behind a service |
| Network | devices joined so they can share data |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
An IT service is a task using IT
An IT service is any task an organisation does with the help of IT. Sending email is a service. Taking a card payment is a service. Printing a team sheet is a service.
A service is about the job, not the machine. A laptop is a device. "Staff can send email" is the service.
Services and what they are for
| IT service | What it is for |
|---|---|
| Lets people write to each other | |
| Online booking | Lets customers reserve a place without a phone call |
| Card payment | Lets customers pay and the club record it |
| Printing | Puts documents on paper |
| Shared files | Lets staff work on the same documents |
The cells students fill in are left blank in this preview.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.