Two businesses, two sets of IT
Oakley Bakery is made up. It bakes bread and sells it in a shop. Bright Smile Dental is also made up. It treats teeth and books appointments.
Both use IT. But they need very different services. Why? Because they are for different things. This lesson shows how purpose shapes IT.
By the end of this lesson
Note
I can link what an organisation is for to the IT services it needs.
Key words
| Word | What it means |
|---|---|
| Purpose | what an organisation exists to do |
| Customer | someone outside the organisation who uses its product or service |
| Stakeholder | a person or group affected by what the organisation does |
| Data flow diagram | a drawing that shows how data moves between places |
| Functional specification | a document that says what a system must do |
| Network | devices joined so they can share data |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Purpose decides what IT is needed
An organisation's purpose is what it exists to do. A bakery makes products. A clinic gives a service. A removal firm moves things.
Its IT must help it do that. The bakery needs help with ovens, stock and sales. The clinic needs help with appointments and patient records.
Seven key tasks and the IT behind them
| Key task | What it means | An IT service that helps |
|---|---|---|
| Making products | Producing goods | Machine control, stock list |
| Delivering services | Doing the work for customers | Appointment booking, video calls |
| Contracting supplies | Buying what you need to work | Ordering system, supplier email |
| Marketing and sales | Telling people about it and selling | Website, online shop, social media |
| Customer relations | Looking after customers | Contact list, help desk system |
| IT support | Keeping the IT working | Help request form, remote fix tool |
| Money tasks | Taking, paying and recording money | Card payment, accounts software |
The cells students fill in are left blank in this preview.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.