The games shop that closed
A town had a shop that sold games and films on discs. On Saturdays it was full.
Then fast internet came. People began to download games and stream films at home. Fewer people came to the shop. After a few years it closed.
The world changed. The shop did not change with it. Today you learn what pushes organisations to change.
Key words
| Word | What it means | Example |
|---|---|---|
| Change | Doing something new or in a new way. | A new system for orders |
| Trigger | Something that starts a change. | A new law |
| Internal factor | A trigger from inside the organisation. | A new boss with new plans |
| External factor | A trigger from outside the organisation. | A recession |
| Restructuring | Changing how an organisation is arranged. | Two teams become one |
| Diversification | Starting new kinds of products or services. | A bakery starts selling coffee |
| Recession | A time when the economy shrinks and people spend less. | Many shops close |
| Zero-day | A weak point in software that attackers know about before the maker has a fix. | A new attack with no update yet |
The cells students fill in are left blank in this preview.
Quick check: the games shop
Have a go
Quick check: the games shop
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Internal factors: change from inside
Sometimes the reason to change comes from inside. These are internal factors.
Restructuring, growing (expansion), getting smaller (downsizing) and new aims all need new systems. For example, a firm that opens three new offices needs more computers and faster internet.
Internal triggers
| Trigger | What it means | A digital change that follows |
|---|---|---|
| Restructuring | Teams are joined, split or moved | New logins and shared files for the new teams |
| Expansion | The business grows | More computers and paid user accounts. A new system for more orders |
| Downsizing | The business gets smaller | Fewer paid user accounts. Close some accounts safely |
| Diversification | New kinds of product or service | A new website for the new product |
| Rebranding | A new name, logo or look | Update every website, app and email |
| New features or services | Offer something extra to customers | Build and test the new feature |
The cells students fill in are left blank in this preview.
External factors: PESTLE
Many reasons to change come from outside. A simple way to remember them is PESTLE. Each letter is one kind of outside factor.
Political. Economic. Social. Technological. Legal. Environmental.
PESTLE: examples
| Letter | Kind | Examples |
|---|---|---|
| P | Political | A change of government. War. The government wants new things |
| E | Economic | Recession. Inflation. Interest rates. Other businesses with new services. Changing shopping habits. Selling in new places |
| S | Social | Changes in the age of people. Trends. More people working from home. Changing ideas in a culture |
| T | Technological | A new technology. An old one stops. A system failure. A zero-day attack |
| L | Legal | A new law. A change to a law |
| E | Environmental | Sustainability issues. Pandemics. Natural disasters, such as floods and storms |
The cells students fill in are left blank in this preview.