The gym that moved online
A town gym is shut for six weeks because of a flood. Members cannot come in.
The owner has choices. She can wait. Or she can act. She starts online classes, changes opening hours when the gym opens again, trains the coaches to teach on video and updates the booking app.
Her response has many parts. Today you meet the main ones.
Key words
| Word | What it means | Example |
|---|---|---|
| Response | What an organisation does when something changes. | Start online classes |
| Policy | A written rule or plan an organisation follows. | A rule for working from home |
| Process | The steps used to get a job done. | How an order is packed |
| Back-end system | A system that staff use behind the scenes. | Payroll or stock |
| Customer-facing system | A system that customers see and use. | A website or app |
| Next generation | A new version that is much better than the last. | A new phone model |
| Redraw | Change the borders between teams, areas or jobs. | Two regions become one |
| Restructuring | Changing how an organisation is arranged. | Moving staff into new teams |
The cells students fill in are left blank in this preview.
Quick check: the gym response
Have a go
Quick check: the gym response
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
The response toolbox
| Response | What it means | Example |
|---|---|---|
| New or changed policies | Update the written rules | A new policy on working from home |
| New or changed processes | Change the steps of a job | Change the number of staff, delivery times or opening hours |
| New or changed products and services | Change what you offer | Completely new, next generation or a small update |
| New or better digital systems | Change the technology | A back-end stock system or a customer-facing app |
| Improved training | Teach staff what they need | A course on the new system |
| Restructuring | Change how the organisation is arranged | A new management structure or new team boundaries |
The cells students fill in are left blank in this preview.
Changing a process
A process is the steps used to do a job. Organisations may change:
Number of staff. Add staff in a busy time, or move them.
Delivery times. Faster or slower delivery, or new delivery days.
Opening hours. Open later, or add an online shop that is open all day.
Each change often needs a change to the digital systems as well.
Changing a product or service
There are three sizes of change.
A minor update fixes mistakes or adds a small feature. A next generation product is a much improved version. A completely new product or service is a new idea.
A small update is cheap and low risk. A new product costs more and carries more risk.
Put the changes in order of size
Have a go
Put the changes in order of size
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.