Flowers that wilt on the van
Daisy's Flower Shop is made up. It has a small shop, two vans and three staff. Orders come by phone and on paper. Some bouquets are late and some are wrong.
A shop assistant says: "We need an app!" But a good adviser does not jump to an answer. First, find the need. This lesson shows how.
By the end of this lesson
Note
I can pick IT services that meet the needs I find in an organisation's description.
Key words
| Word | What it means |
|---|---|
| Need | something an organisation or person must have to work well |
| Requirement | something a service must have or do |
| Data | raw facts and figures, such as a list of numbers |
| Information | data that has been put in order so it means something |
| Stakeholder | a person or group affected by a decision |
| Customer experience | how it feels to buy from an organisation |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Look at six things
To work out what IT services are needed, look at six things.
The purpose and type of the organisation. Its aims. The tasks people do. The products or services it gives. The customers. The staff and places.
Each one points to a need. A need is something the organisation must have to work well.
Worked example: Daisy's Flower Shop
| Look at | What we learn | Need it suggests |
|---|---|---|
| Purpose | Sells flowers to people and events | Orders must be right and on time |
| Tasks | Phone orders written on paper | One shared order list |
| Customers | Want to order late and see a delivery time | Online ordering and delivery updates |
| Staff | Delivery staff are out all day | A phone or tablet in each van |
| Places | Shop in town, customers across the city | A way to share orders between shop and vans |
The cells students fill in are left blank in this preview.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.