Ten minutes before the shop opens
At Willow Print Shop, one workstation cannot reach the server. The others are fine. The owner is waiting.
You could swap every part and hope. A better way is to ask questions, test one thing at a time and write down what you find.
By the end of this lesson
Note
I can use a step-by-step method to find and fix a common fault.
Key words
| Word | What it means |
|---|---|
| Fault | something that stops a part working as it should |
| Symptom | what the user sees when there is a fault |
| Network | devices joined so they can share data |
| IP address | a number that names a device on a network |
| DHCP | a service that gives a device its IP address |
| NIC | a network interface card, the part that joins a device to a network |
| Cable tester | a tool that checks each wire in a cable |
| Router | a box that joins networks and sends data between them |
| Ping | a test that sends a small message and waits for a reply |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
A method that saves time
Follow the same steps each time. First, ask: what is wrong, and since when? Is it one device or all? Next, guess the likely cause. Then test one thing at a time. Fix it. Check that the user can work again. Last, write down what you found and did.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.