The manager who is on holiday
Priya looks after the computer network (the joined-up devices) at Bluebell Dental. Today she is on holiday and the printer stops working.
Her cover has no idea which address the printer uses. A good set of records would fix this in five minutes. Today you learn which records to keep.
By the end of this lesson
Note
I can complete a network record, a test report and a service log entry.
Key words
| Word | What it means |
|---|---|
| Documentation | written records about how a network is set up and cared for |
| Test report | a record of what was tested and what happened |
| Service log | a dated list of work and faults on a network |
| Network diagram | a picture of the devices and how they join |
| Audit trail | a record that shows who changed what and when |
| IP address | a number that names a device on a network |
| Router | a box that joins networks and sends data between them |
| Network | devices joined so they can share data |
The cells students fill in are left blank in this preview.
Starter: what you already know
Have a go
Starter: what you already know
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.
Records let other people carry on
Documentation is the written record of a network. It helps in three ways.
A new person can learn the set-up quickly. A fault is fixed faster because the facts are to hand. And an audit trail shows what changed before a problem started.
Three records, three jobs
| Record | What it holds | Who reads it |
|---|---|---|
| Network record | Devices, IP addresses, who looks after what | A new manager or cover |
| Test report | What was tested, what was expected, what happened | The manager, and the owner who wants proof |
| Service log | Each fault or job with its date, action and result | Anyone looking for a pattern |
The cells students fill in are left blank in this preview.
Check
Have a go
Check
3 questionsYour answers are marked here and are not kept. A college account keeps every student’s marks.